Tag "CX"

HGS Unveils HGS Digital to Provide Intelligent Innovation Solutions for Enterprise Clients

By : CIOL Bureau

Hinduja Global Solutions Ltd. (HGS) launched HGS Digital, a new practice focused on providing high-end digital strategy and transformative digital-first solutions. HGS Digital aims to be the top facilitator for leading disruptive change in the consumer journey and transforms organizations

Turning customer experience into an enjoyable journey

Holly Simmons Consider the Porsche. Sleek and beautiful, you know it’s a great car the minute you see one. Yet the real beauty lies in what’s under the hood. That’s where the power comes from. That’s what makes it a

Emerging technologies have the potential to transform CX and reduce costs

Soma Tah Consumer behavior is changing rapidly in the always-connected world of today. The availability of mobile, social and various digital tools have empowered the customers in ways that were previously unforeseen, thereby putting increased pressure on the businesses to

Struggling To Get Customers To Engage With Your Mobile App?

Olive Huang Think about what’s on the home screen on your phone — probably emails, photos, weather, and your favorite social or messaging apps like Facebook, WhatsApp, WeChat or Instagram. It’s unlikely to be your utility company, insurer or local council. Industry

Changing Dynamics of Customer Relationship Management

Arijit Chatterji Starting from the black and white era, when the digital marketplace was unimaginable, the relationship that businesses shared with their customers ran deep and was more personal. Businesses knew the buying behaviour, buying cycle and even preferences of

Omnichannel CX provider Genesys eyeing 50pc growth in India

Soma Tah In this age of instant gratification and instant vilification, customer experience (CX) is becoming a key differentiator for the brands. A CX survey by McKinsey found that while more than 85 percent of customers increased their value to