Transport uniforms in LA and Xerox’s aprons working together

|June 29, 2015 0
A parking solution takes hands-on insights from Los Angeles Department of Transportation and the Denver Department of Public Works

NORWALK, USA: A cloud-enabled performance management system from Xerox uses data analytics to help parking enforcement supervisors better manage workloads, make smart dispatching decisions and create high-performance teams of parking enforcement officers.

CitySight is innovation developed by Xerox researchers based on input from the Los Angeles Department of Transportation and the Denver Department of Public Works.

“CitySight brings an added layer of visibility and transparency to enforcement, creating a better teamwork dynamic,” said David Cummins, senior vice president, parking and mobility solutions, Xerox. “Insights gained from data analytics smooth out varying levels of productivity that often exist and give supervisors and colleagues a better idea of what officers do during a given shift.”

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A company update shares how it automates many manual processes by providing a logging mechanism that analyzes the daily activities of parking enforcement officers (PEOs) such as time worked, patrols, citizen interaction, citations and more. Supervisors can then use the insights gleaned from the data to manage time and resources in a way that improves the flow of traffic, ensures the availability of parking spaces and keeps citizens safe.

Greater transparency and efficiency also make it possible for a PEO’s duties to span beyond parking enforcement to include handling service requests and citizen-driven complaints, managing a crosswalk and directing traffic.

“We’re working closely with Xerox to understand how we can better deploy our parking enforcement officers to meet our citizens’ and local merchants’ needs,” said Greg Savelli, chief of Parking Enforcement Operations for the City of Los Angeles, Department of Transportation. “With CitySight, our supervisors can be more effective and our officers more efficient and focused, allowing them to respond to issues sooner and ultimately keep our city safer and less congested.”

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