How has technology transformed HR functions?

The technological development transformed every aspect of HR functions, and now HRs are looking to leverage technology to transform existing processes

Ashok Pandey
New Update
HR functions

Digital transformation is becoming more projecting in the workplace yet human resource professionals are resistant to embracing new technology and future-proofing the way they lead change to carry out their responsibilities.


Recent advances in technology have transformed nearly every aspect of HR functions, right from sourcing to performance management. HR managers, as a result, are now looking to leverage these innovative digital technologies to supplement and transform their existing processes to manage the workforce and deploy more time and practices to employee engagements

We spoke with few industry experts, who opined that technology is one factor that is impacting the HR functions and the department to a great extent.

“For businesses to succeed in today’s fast-paced environment, HR has to become a valuable business partner, central to strategy decisions. Core HR processes like talent acquisition, performance management and training have to be made more efficient and tech-friendly, thus making it effective. A unique platform has to be provided to enhance overall employee experience and that fosters better productivity at work. This all is linked to transformation and can be leveraged further through technology.


Lokesh Sikka, Vice President & Group CHRO, Onida

HR Transformation & Technology: “A decisive entry of Talent, Organisations & Practices into an age of individual and collective experiences, has thrown open legacies onto the target boards of transformation necessity. Human Resources is now the edge of a sword, which by way of better talent experiences, is creating a technology solution both in scale and consumerised as never before. HR Systems strategy and a definitive roadmap in creating talent experience centres of excellence defines a clear path to organisations and a necessity now”

Srinath.G, Vice President & CHRO, Nexval Infotech Pvt. Ltd.


“Transformation of HR with the latest HR technologies can convert the HR department into a driver of business growth. Such a transformation changes the relationship between workforce and employer. The world is moving fast in this digital age. AI, ML & Analytics are playing crucial roles in ushering these winds of change and it has the potential to supersede human capabilities in running the businesses. Technology can help HR in transforming and making the system more integrated and automated so that they can focus on internal engagements and development of the workforce”

Zairus Master,CEO,

“Future is about integrating tech and touch in people practices as the workforce composition is changing rapidly with the millennials, gig workers and work from anywhere /anytime flexibility, while Artificial intelligence seems to be buzzing now as HR professionals we should never deprioritize Human intelligence i.e. empathy driven People practices, in short, it's time to accelerate "Tech and Touch" integration”


Girish Menon, HR Head, Swiggy

‘’PUBG is a new craze among young. Because it enables them to work in flexi teams, talk to each other and collaborate in real time that too without a boss. If this becomes a social norm then organisations will have to rethink their people practices. That’s how technology influences HR transformation.”

Harjeet Khanduja, Vice President Human Resources, Reliance Jio


“Transformation and Technology are like James Bond movies. It needs optimizing four other “T”. An aligned Team and trusting them. Bond the leader used disruptive Technologies but more importantly had a great Team behind who he trusted and they trusted him through all unbelievable challenges. Use technology but don’t undermine the other two Ts. Balancing the first 3 Ts is a challenge because leaders usually fall for the last two Ts (unlike Bond!): Temptation and a Trap of only depending on Technology in any transformation journey”

Biplob Banerjee Chief People Officer at Allied Blenders & Distillers Pvt. Ltd.

“Once designed primarily as an administrative function, today’s HR function must be closely integrated with the business. Changing business imperatives demand not only a few ways or working for HR, but also massive re-skilling for HR professionals. This presents an immense opportunity for HR professionals to contribute to business strategy & execution. Today almost all organizations provide HR Services through technology & web-based applications drastically altering the very face of HRM.”


Kinjal Choudhary Sr. Vice President & Group CHRO, Eicher Trucks and Buses

“With the advent of intelligent technology, we should be able to take away repetitive tasks and invest more time with talent. The only rider here is that excessive focus on talent management may increase burnout. Similarly, Excessive usage of technology may bring down human interaction leading to psychological issues at work.”

Alok Sheopurkar, Executive Vice President & Head HR, HDFC Asset Management Co. Ltd.


"It’s imperative to accept the interplay between Technology and Human rather than view it as Technology versus/over Human. The outcome of Technology leveraged Human capabilities will be disruptive. It is a great opportunity for the HR (People) function to leverage technology and move up the value chain"

Nirav Jagad, CHRO,

“Technology has curved out more bandwidth for HR to manage non-value added activity in minimal time & shift towards overall qualitative employee capability & career development. With this virtue, it’s an interesting journey for HR to move from” Gut Feel” base decision to database decision.”

Sumantra Mitra, Head HR- Glenmark Life Sciences Ltd.