Gupshup's AI Gains Recognition in a Crowded Conversational AI Market

Gupshup, a leading platform in Conversational AI, has earned widespread recognition from several top-tier analyst firms for its market leadership and technological advancements in AI. The accolades emphasize the company's pivotal role in shaping the future of Conversational AI, driven by innovations in Generative AI (GenAI) and AI Agents.

Gaining Traction

Notable among the recognitions, Gupshup has been highlighted in Gartner's Competitive Landscape for Conversational Solutions, named an "Established Leader" in Juniper Research's Conversational AI Leaderboard, and acknowledged as a "Major Player" in IDC’s MarketScape Worldwide Communications Platform as a Service Vendor Assessment for its AI Agent solutions.

Gartner's report mentions Gupshup’s prowess in Agentic AI across both text and voice interfaces, highlighting the rapid transformation of the conversational solutions market due to the rise of Generative AI. The report stresses the importance of technology providers adapting their strategies and incorporating AI agent development, GenAI security, engineering, and governance into their offerings.

Beerud Sheth, Founder, and CEO of Gupshup, commented, "Our Conversational AI Agents deliver deep industry-specific knowledge with the speed businesses demand. They process customer history and execute workflows while maintaining relevance—enabling enterprises to handle interactions at scale without sacrificing the human connection. By leveraging optimal foundational LLMs, we help companies rapidly implement AI solutions that drive measurable growth."

Further reinforcing its leadership, Gupshup has been named an "Established Leader" in Juniper Research's Conversational AI Leaderboard. Gupshup achieved top marks for its conversational AI offerings, particularly excelling in product positioning, innovation, and prospects. Its suite of pre-built AI Agents for industry-specific use cases allows businesses to seamlessly deploy conversational agents across messaging platforms, further solidifying Gupshup’s dominant position in AI-powered customer engagement.

Additionally, Gupshup earned recognition as a "Major Player" in IDC’s MarketScape Worldwide CPaaS Vendor Assessment, underscoring the company's pivotal role in driving AI-driven engagement, which is poised to drive double-digit growth in 2025. This recognition highlights Gupshup's leading-edge Agentic AI capabilities, enabling businesses to develop and deploy sophisticated AI-powered experiences across multiple channels at scale.