Tag "Report"

World Retail Banking Report 2018: Banks must respond to soaring customer expectations as non-traditional competition looms

By : CIOL Bureau

In addition to traditional challenges, retail banks globally are now facing high-impact new forms of competition: the open banking ecosystem, emerging technologies, and soaring customer expectations. This is according to the World Retail Banking Report 2018 (WRBR 2018) launched today

Customer experience is now the top priority for quality assurance

By : CIOL Bureau

Capgemini and Sogeti today released the 10th edition of its World Quality Report (WQR) published in conjunction with Micro Focus. For several years the importance of end-user experience has been on the rise, but for the very first time IT