Tag "CRM"

Changing Dynamics of Customer Relationship Management

Arijit Chatterji Starting from the black and white era, when the digital marketplace was unimaginable, the relationship that businesses shared with their customers ran deep and was more personal. Businesses knew the buying behaviour, buying cycle and even preferences of

What keeps the innovation engine running at Salesforce?

Soma Tah Have you ever wondered what makes Salesforce- which was considered a disruptor in the CRM space -the most innovative company in the world? What do they do to keep the innovation engine running at full throttle? According to

4EverCloud starts operations in Gurugram

NEW DELHI: Delhi-based CRM solution provider, 4EverCloud that specialises in implementing CRM solutions and services on the Salesforce platform for customers ranging from startups to mid-sized companies to enterprises has started operations in Gurugram. In a short period of time,

Zoho ups the CRM game, brings the first conversational AI for sales teams and a lot more

Soma Tah Upping its CRM game, Zoho today unveiled Zia Voice, the first conversational AI for sales teams and the hyper-customization platform, Catalyst for its CRM. Although the majority of the Zoho CRM user base still remains in the midmarket segment,

Salesforce unveils next generation Service Cloud customer service platform

BANGALORE, INDIA: Salesforce has introduced the next generation of Service Cloud customer service platform, with new capabilities. Established companies often have inflexible, legacy customer service systems, making it difficult and costly to improve existing support channels or add new ones. Smaller

LogMeIn eyes CRM market with new intelligent customer engagement platform Bold360

BANGALORE, INDIA: LogMeIn today introduced Bold360, an intelligent customer engagement platform that provides a modern, flexible way for companies to interact with customers and get a real-time 360-degree view of all touchpoints and contextual data in a single solution. Legacy

Zoho CRM turns smart with AI-powered assistant to make salespeople’s job easy

CHENNAI, INDIA: Zoho today unveiled Zia, the Zoho CRM‘s new AI-powered intelligent sales assistant that detects anomalies, suggests workflows and macros, and also advises salespeople the best time to contact a prospect. “Salespeople put work into their CRM. But does the CRM

Customer Experience and Technology: Push or Pull?

Varun Goswami INDIA: It’s a universally endorsed concept that customer is a key business stakeholder, focused

Cool stuffs mortgage servicers can do with the new-age CRM

Vibhor Mishra This decade has seen the emergence of commoditized and competitive markets, and mortgage services

This Is A Self-Service Button: Press With Care

Pratima H INDIA: Ad-free Super Bowl, Instant Pickles, A Lazy Super-Man, Bespoke Spouses, Untangled Wires, Shallow

CRM has become a key KRA for executives

By : Sonal Desai

Sonal Desai Traditionally, CRM systems have helped companies understand customers. They have also helped unify customer

2016 will see few new roles in the CRM team: Pegasystems

Organizations today are spread along a continuum of digitization, thereby contributing a significant digital transformation within

Riding the Digital Wave: Do’s, Don’ts and Duh-s

Pratima H PUNE, INDIA: It’s a world where 30 second commercials have been shadowed by 4-second

Tall, Dark, Decaf; I will make it myself

Pratima H INDIA: “I love your pizza but I would rather order, bake and pick it

Integrated Customer Experience is the key to a successful CRM program

By Ravi Kumar One of the undoubted purposes of a CRM program is to give an

Salesforce now floats on the Tata Communications cloud

BURLINGAME, CA: Tata Communications has partnered with Salesforce to connect businesses to Salesforce’s cloud CRM solutions.

What are pin codes doing in Lenovo’s CRM?

By : Sonal Desai

MUMBAI, INDIA: Lenovo, one of the market leaders in the commercial and consumer PC segments, had embarked

Dunlop Aircraft Tyres updates best practice, adds CRM

MUMBAI, INDIA: UK-based independent tyre manufacturer and retreader Dunlop Aircraft Tyres, has enhanced its customer relationship

Customer visits’ app stands up on Salesforce Platform

INDIA: Building upon the Salesforce1 Platform, Persistent Systems has helped entrepreneur Diane Lubinskas develop and launch

mGage acquires Bangalore based mobile messaging company, Unicel Technologies

BANGALORE, INDIA: The mobile multi-channel messaging company mGage has acquired Unicel Technologies, a Bangalore, India based mobile