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A city's CIO, Tammie Hollowell, picks ERP overhaul

Wanted to replace outdated legacy systems and eliminate manual, paper processes

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Pratima Harigunani
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TEXAS, USA: Tyler Technologies, Inc. signed an agreement with the city of Surprise, Arizona, for Tyler’s Munis enterprise resource planning (ERP) solution and EnerGov planning, regulatory and maintenance platform, along with its Tyler Content Manager solution. The agreement includes software licenses, implementation, project management and support.

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Wanting to replace legacy systems with commercial-off-the-shelf (COTS) solutions, the city conducted a competitive review of integrated systems to eliminate manual and paper processes, increase query and reporting capabilities, and expand employee and citizen self-service. The city also wanted solutions flexible enough to keep pace with future growth, an announcement adds.

City leaders valued Tyler’s public sector experience and the company’s successful implementation track record with other Arizona municipalities and like-sized cities nationwide, tells the company further.

“We were looking for a modern business solution to replace our outdated legacy systems; the best solution to streamline our business processes, allow integration to reduce redundancy and have the correct data at our fingertips for quick business decisions,” said Surprise Information Technology Director/CIO Tammie Hollowell. “After a year and a half of needs assessment, system evaluations and contract negotiation, we feel Tyler Technologies will best support both the growth and innovative spirit of our city.”

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With Munis and EnerGov, the city of Surprise is said to have better communication across multiple departments, more automation and modernized processes. The city, as explained, will also benefit from Tyler’s evergreen perpetual licensing approach that provides regular and significant, yet manageable, software enhancements without an additional relicensing fee, ensuring all systems are using the latest technology.

The city chose core Munis applications, including financial, revenue and human resources management, as well as employee and citizen self-service. Tyler’s EnerGov platform is supposed to provide the city with an enterprisewide permitting, land and license management solution, as well as resident access to these tools. Tyler Content Manager has been tapped to help the city further reduce its paper dependency by capturing, delivering, managing and archiving electronic information.

“Cities like Surprise rely on technology to streamline business operations, improve communications throughout the city and increase access to information for its residents,” said Chris Hepburn, senior vice president of Tyler’s ERP & School Division.

Surprise, Arizona, has approximately 125,000 residents and is about 20 miles northwest of downtown Phoenix.

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