Zed-Axis rechristens Service soln

NEW DELHI, INDIA: Zed-Axis Technologies, a Software Development Company announceD the release of their established and running Service Management Solution as a product under the name Zed-ServiceT.

The decision to make the system a robust product emerged from the immense success it has achieved over the last five to six years, says the company in the press note. With the wide and warm acceptance of the system in streamlining post-sales service operations in sectors like Mobile Telecommunications, Consumer Durables, Home Appliances, Wellness Products and Sanitaryware, Zed-Axis identifies this solution as core critical and a must have for all those industry verticals where after-sales service and support is business critical.

"Zed-ServiceT is an intelligent post-sales service automation software that maximizes efficiency, increases customer satisfaction and remarkably reduces the service operations cost. Currently, operational across more than 2000 service centers, the system has an installed base comprising of more than 12 medium to large companies, handling more than 0.5 million service calls per month."

Joydeep Kalra, Executive Director, Zed-Axis Technologies adds, "Our system has been used by some of the Global companies in the industry, and considering the immense response from the market, we envision getting a manifold increase in our customer base."

Rakesh Goel, the CTO of Zed-Axis counts the advantages of Zed-Service, "Our system has been substantial in controlling the TAT of service centers and engineers, thereby maximizing engineer's productivity. The real-time monitoring of calls and inventory consumption, and end-to-end part and service claim management are the key features that have helped businesses spruce up their post-sales business processes into profitable post-sales processes." When asked about the industry verticals where their product can offer its merit, he adds, "Every product that sells in the market and requires service, whether it is an in-warranty or out-of-warranty repair, needs a streamlined and automated process. Our system holds relevance in all such domains - like Mobile Telecommunications, Home appliances, Wellness products, Computer Hardware and Networking, Computer Peripherals, Electrical & Electronics, Engineering Automobile, Consumables and medical equipment to name a few."