Xchanging implements automatic fare collection in KL

KUALA LUMPUR, MALAYSIA: Xchanging has won the Global AirRail Award (GARA) 2014 ‘Best Payment Solution' category, for the automatic fare collection system for the KLIA Ekspres and KLIA Transit services operated by Express Rail Link Sdn. Bhdin Kuala Lumpur.

The automatic fare collection (AFC) system is the first global cloud-based travel and ticketing exchange, and services over 7 million passengers per annum. The system offers an end-to-end multi-channel avenue and validation solution that manages ticketing operations across six stations from the capital's transport hub to the international airports.

Replacing the existing magnetic stripe ticket with a QR Barcode Ticket, passengers enjoy seamless and faster ticketing services by accessing one channel to book their complete itinerary. Upon payment, passengers are provided with a universal ticket that is used throughout their journey. Other forms of electronic cards are VISA PayWave and Touch ‘n Go which can be used by passengers across all stations.

The key objective of the AFC system was to replace existing systems across all stations to an integrated solution that was economical, easy to maintain, scalable and designed to allow new stations to be added at any point with minimal effort.

Muralidhran Nadarajah, CEO, Xchanging Malaysia, said: "It is truly exciting to win a GARA Award, and we are honoured to be recognised in the best payment solution category for our services with Express Rail Link. Xchanging's vision was to implement a cloud-based digital transportation experience for seamless route planning and payment options that would be a game changer for the industry. We are also pleased that with the success of our system, it has opened up new avenues of growth for Express Rail Link within the AFC industry in Malaysia."

NoormahMohd Noor, CEO Express Rail Link, commented:"We extend our congratulations toXchanging in winning the GARA Award. Their advanced AFC system provided us with an integrated technology solution that not only achieved increased cost savings at every service touch-point, but also connected millions of passengers for an improved travel experience."

Innovative concepts introduced by Xchanging for Express Rail Link include enabling passengers to access multiple touch points to plan their itinerary:

Mobile point-of-sales device - A first of its kind application for multi-purpose handheld devices, which sells and validates QR Barcodes.

Mobile app and website - An integrated e-commerce solution that offers flexibility and convenience for ticketing purchase and travel planning.

Self-service kiosk - An interactive self-service platform for a holistic view of end-to-end route planning and fare information

Passenger service machine - Versatile customer service platform which accepts various payment modes.