Wolken Software launches a SaaS customer service platform

Wolken Software today announced the launch of its self-service SaaS customer service solution – Wolken Care. Designed for small and medium businesses, Wolken Care is self-serviceable, can be set-up with a single click and enables businesses to provide superior customer service to their customers in varied sectors.

This move comes after the phenomenal growth in on-demand, scalable cloud models has reinforced cloud adoption among most enterprises to rapidly accelerate their digital business transformation plans in order to achieve cost efficiency and business continuity.

It addresses the self-service market specifically targeting start-ups and SMBs from across the globe.

“With the onset of Covid19 pandemic, businesses have been prompted to go completely digital and transform every aspect of their businesses. Having their employees dispersed and working remotely, cloud based apps and collaboration tools have become critical to employee engagement and team collaboration,” Rohan Joshi, CEO, Wolken Software said.

The platform has the following features,

• Cloud-native SaaS application: The platform is hosted on Cloud and is a completely self-service model enabling enterprises, small and medium businesses to operate without assistance
• No to low coding platform: As the platform is a no-coding platform, it helps eliminate overhead costs associated with headcount to manage coding operations and provides a faster time to market
• Pay as you grow’ policy: Wolken Care allows enterprises to pay per customer agent building efficiency and cost-effectiveness into the entire customer experience process
• Caters to Omni-Channel presence and multilingual database: The enterprises could aim for global footprint and expand in international waters as the platform supports multilingual databases and caters to customers across channels
• Highly customizable platform: The platform has in-built features to customize the platform for various customer demands and meeting requisite SLAs (Service-level agreements)
• Personalized care for all the customers: 360° holistic view of case status and team performance, feedback mechanism from the customer ensures quicker case resolution and enhanced customer satisfaction