WNS retains BPO crown

BANGALORE: WNS Global Services, Mumbai-based broad-based BPO company focused on travel, healthcare, airlines, and professional services space, has emerged as the No 1 BPO company in India, for the second year in succession, in a ranking released by Nassscom today, at the ITES-BPO summit being held in Bangalore.

Gecis was not considered in the ranking.

Wipro BPO comapny, earlier Spectramind, follows at No 2 position while HCL is at No 3 position.

The ranking shows significant improvement in performance by all IT companies subsidiaries such as Wipro BPO, HCL BPO, IBM Daksh, Mphasis BPO, Intelenet Global and Infosys subsidiary Progeon. Intelenet is a new entrant in the top ten club, while Progeon enters the ranking for the first time.

WNS at the top, Exl Services at No. 5, and ICICI Onesource at No. 8 are the pure play BPO companies who have done well.

Notable absentees include vCustomer.

The total revenue of the industry was $5.2 billion, of which 65 percent was accounted for by captives.

The top fifteen ranking is as follows -

1. WNS

2. Wipro BPO

4. IBM Daksh

5. Exl Services

6. Mphasis BPO

7. Intelnet Global

8. ICICI Onesource

10. Progeon

11. 24/7 Customer

12. Datamatics Technologies

13. Hinduja TMT

14. Transworks

15. Tracmail