WNS Global Services acquires Trinity Partners

NEW DELHI: BPO firm WNS Global Services has acquired Tuscon, Arizona based Trinity Partners, provider of BPO and IT business solutions to financial institutions. The new business would be known as WNS Trinity Mortgage Services and would function as key business unit of WNS Global Services.

As a result of this acquisition, WNS will absorb all of Trinity infrastructure and employees. WNS will also acquire Trinity's existing client contracts, including a $50 million, five year, outsourcing contract with First Magnus Financial Corporation, a top 15 wholesale lender.

WNS Global Services CEO Neeraj Bhargava said, “The combined entity would deliver BPO solutions with advanced technology and extensive industry knowledge. This acquisition enables us to further expand our market presence and extend our reach within the financial services vertical, beginning with the mortgage banking sector. We are leasing a 15,000 sq. ft. facility in Gurgaon, which would house 500 of the employees being acquired from Trinity Partners and 300 of our employees initially.”

WNS North America chairman Ramesh Shah will oversee the new mortgage services business unit.

WNS Trinity Mortgage Services would continue to deliver multiple services across the mortgage value chain including lead qualification, load setup and processing, risk management, post closing, document indexing, quality control and customer service.

It would also continue to deliver solutions to the lender services sub-vertical, including title, escrow, credit, insurance, appraisal and flood. WNS will initially serve the mortgage banking vertical, with future expansion planned in the retail banking and asset management arena.

WNS Global Services group CFO Zubin Dubash said that the new Gurgaon facility has a capacity of 2,500 seats and the company plans employ around 2,000 people in this facility by December 2006.

WNS Global Services currently has a headcount of 8,500 plus and plans to increase this to 10,000+ by March 2006.