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Wipro's eHelpline tool certified by Pink Elephant

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CIOL Bureau
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BANGALORE, INDIA: Wipro Infotech, the India and Middle East IT Business of Wipro Ltd and a provider of IT and business transformation services, today announced that its eHelpline tool has been certified by Pink Elephant, a global consulting and training provider in the IT Infrastructure Library (ITIL) best practices framework.

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eHelpline version 3.0 becomes the first ITSM tool from the Asia-Pacific region to be successfully assessed for Pink Verify 3.1 for the 3 key processes Incident Management (IM), Problem Management (PM) and Change Management (CM) by the Pink Elephant Corporation for its adherence to ITIL V3 standards, capabilities for its automation and documentation standards, said a press release.

eHelpline has also been successfully assessed for the Bronze level OGC SWIRL (Office of Government of Commerce, U.K) certificate by APM Group. It is also among the first 5 ITSM products that are currently certified on the latest Pink Verify 3.1 toolset.

Pink Elephant is recognized as an ITIL Licensed Software Assessor, by the APM group. Pink Verify is a popular tool certification programs in the world that assesses a software tool’s enabling applications against the definitions and workflow requirements of the following ITSM processes, the release said.

Pink Certification for eHelpline 3.0 means the tool is in compliance with all the ITIL V3 norms, methodologies and recommendations.

“Over 150 customers are serviced by Wipro’s homegrown eHelpline tool. This is indeed an important milestone for us and reiterates our commitment to provide our customers IT best practices that are recognized globally,” said Ramkumar Balasubramanian, general manager - Practice & Business Development, Manage IT, Wipro Infotech.

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