Wipro, eGain enter global alliance

PUNE: US based eGain Communications Corp., provider of customer service and contact center software, has entered a strategic global partnership with Wipro Technologies. Under the alliance, Wipro will offer system integration services around eGain's entire product suite, eGain Service 6 that is available as an in-house or an on-demand hosted solution. The suite includes integrated, applications for email management, knowledge management, web self-service, virtual agent customer service, chat and co-browsing.

According to Wipro CTO, Divakaran Mangalath, "With this partnership, Wipro is now poised to address emerging opportunities in the area of customer self-service, assisted problem resolution and internal employee services. Wipro will be adding these offerings to its existing array of knowledge management services as part of the overall solution."

eGain Communications APAC & India COO, Vivek Rastogi said, "The worldwide alliance with Wipro comes at an opportune time for eGain. As more companies increasingly rely on differentiated customer service to sustain their business, we continue to experience strong worldwide demand for our offerings. A strategic alliance with a systems integration partner such as Wipro is a win-win for both — we will benefit from Wipro's broader market reach. In return, eGain will assist Wipro in further expanding its solutions with distinctive customer service products".

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