Wipro BPO receives highest rating from IDC

BANGALORE, INDIA: Indian IT leader Wipro Technologies, today said that its Business Process Outsourcing division, Wipro BPO has received the 'highest average rating’ among Indian service providers from IDC for providing value-added business process redesign and management.

Wipro BPO was amongst the top five Indian vendors evaluated for the reports, which focused specifically on offshore BPO companies in India, with an IT services legacy that has made a strategic entrance into the BPO market, said a press release.

This is being demonstrated in the deal with Origin Energy, wherein the company is partnering with Wipro in process transformation to ensure that its retail capability continues to deliver excellence in product development, sales, marketing, and service to its more than three million customer accounts across Australia.

"We have always aimed at bringing creative solutions to clients, and have built teams with sophisticated methods and processes of its own. The report has demonstrated our ability to define winning value propositions and engage at all levels within an organization," said Ashutosh Vaidya, head, Wipro BPO.

The study also emphasizes the potential future leadership position among BPO SPs in India currently sits with Wipro, as it has demonstrated leadership in several criteria like business process redesign, ability to gain market share, operational efficiency and global service delivery capabilities and in developing and introducing new client engagement models, said the release.

IDC reports that Wipro has been instrumental in defining what the next-generation BPO services would be about, the release added.