MUMBAI, INDIA: ICICI, a private sector bank in India has adopted an integrated ATM monitoring solution from Wincor Nixdorf. Wincor Nixdorf’s ProView software would remotely monitor the ICICI Bank ATM network spread across vast geography of the country.
The bank has a large, geographically dispersed reliable self-service network comprising of ATMs and cash dispensers. Deploying tools capable of timely detection and proactive maintenance are key factors in the successful operation of such self-service networks. Implementation of the Proview software would enhance real-time monitoring of ATMs based on status obtained directly from the ATMs rather than intelligence gathered from intermediate layers such as an ATM switch, said a press release
With the rollout of Wincor Nixdorf’s ProView software, ICICI would have real-time access to status updates on the operating state of each device down to the component level (e.g. card reader, journal printer, dispenser) thereby expediting resolution of issues. These features would enhance capabilities to perform remote diagnostics and carry out repairs via electronic access from a central location and result in better uptimes and minimize site visits by technicians.
ProView also has the capability to manage software distribution and file transfers (like electronic journal, camera images) from self-service devices thus reducing time in rollout of new features and information retrieval.
“We expect ProView to help ICICI Bank improve efficiencies and increase the overall availability of the self-service network,” said Pravir Vohra, ICICI Bank’s Group chief technology officer.
Eckard Heidloff, chief executive officer, Wincor Nixdorf AG added, “It is important for a bank such as ICICI to ensure that consumers have access to their cash at the ATM at any time of the day. This is why is it important to monitor devices 24/7 using appropriate software to ensure a maximum level of uptime is achieved.”