What's next for customer experience in 2014?

DENVER,USA: In today's evolving marketplace, customers are faced with more choices than ever before. To remain competitive, businesses must put the customer at the center of all they do in order to cultivate loyalty, drive engagement and safeguard trust. And in 2014, the companies that are able to successfully place the customer at the center of their strategies will soar above the rest.

This month, TeleTech's enewsletter, CExpress, explores the top 2014 customer experience trends and looks at the new state of customer experience. One of the special focuses of this issue is on applying these trends to business strategies in the New Year.

TeleTech's January CExpress includes:

• A look at four trends that will help shape customer experience in 2014

• A peek inside the 2014 customer service toolbox

• An examination of six ways analytics can help provide a consistent customer experience

• A look at six social media shifts to prepare for in 2014

Advice on how to prepare for changing customer expectations in the New Year

An infographic featuring analysts' predictions around customer experience in 2014

The CExpress enewsletter is published 12 times a year and is designed to inspire customer experience excellence. Each issue contains the best customer-centric thought leadership and in-depth research articles. Sign up to have the publication delivered right to your inbox.