Websense broadens customer support

MUMBAI,INDIA: Websense, Inc., a provider in Web, email and data security solutions, today announced the launch of its three levels of customer technical support, including Mission Critical Support to help customers maximize their Websense investment.

Websense is offering Mission Critical Support for organizations that require superior technical response, to augment a broadened product portfolio, said a press release.

It is designed for organizations that require one-on-one strategic support assistance with a single account manager and direct access to assigned technical specialists.

With Websense Mission Critical Support, customers receive a dedicated technical support manager who provides one-on-one strategic support planning, security architecture review, migration planning assistance, training recommendations and periodic account reviews, it said.

“Along with broadening our portfolio of solutions to span the Web, email and data security, this year Websense has significantly invested in customer technical support,” said Pankaj Bhardwaj, vice president of technical support for Websense.

Additionally, Websense has bolstered its support organization by expanding the dedicated tech support team globally, launching free resources to all Websense customers including a support portal with knowledge base, training guides, archived support Webinars and a community forum, the release added.

The other two levels of support tailored to the needs of customers are Websense Standard Support, Websense Premium Support and Websense Mission Critical Support.