Virtusa unveils BPC center at Gartner summit

HYDERABAD, INDIA: Virtusa Corporation, an IT services company that offers a broad spectrum of business consulting and outsourcing services, today introduced the Virtusa Business Process Competency Center (BPCC) at the Gartner Business Process Management (BPM) Summit.

The BPCC is a holistic process management platform that helps ensure consistent success of BPM initiatives across the customer enterprise. BPCC complements a deep portfolio of services that deliver business results by providing an end-to-end approach to implementing BPM best practices and strategy, said a press release.

Even as enterprises increasingly adopt BPM to improve efficiency and business-technology alignment, analysts caution that more than 50 per cent of BPM programs will fail by 2011 due to lack of BPM discipline. Built specifically to counter this high risk of failure, Virtusa’s BPM offerings, with BPCC, provide a best practices-based, yet customizable framework for companies to address their BPM needs, define strategies, and manage human, technology and process assets, added the release.

“As Gartner’s research shows, companies are essentially gambling on BPM success. The addition of BPCC to our BPM suite is our way of reducing project risk and taking chance out of the picture,” said Doug Mow, senior vice president of marketing at Virtusa. “By providing an end-to-end competency center and tangible, centralized governance framework, we’re supplying both the tools and methodology for companies to drive transformational BPM success at both the project and enterprise level,” Mow added.

Companies implementing BPM initiatives face challenges across all three areas of the discipline: people, technology, and process. On the human level, organizations struggle to organize skills and resources and to encourage collaboration. Technology issues, in the form of redundant investments and stovepipe applications, can likewise jeopardize BPM success. BPM projects face the greatest hurdles on the process side, where poor knowledge management, lack of common measuring and monitoring systems, inadequate visibility and decentralized governance all threaten the realization of BPM benefits.

Virtusa’s BPM offerings address each of these challenges through a combination of consulting, tools, and outsourced optimization services. The BPCC platform applies best practices and tested tools to knowledge management, asset management, resource management, program management, training and utilities, the release further said.