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Follow UsNEW DELHI, INDIA: ViewSonic Corp, a provider of visual display products, today announced the launch of it new service initiative–ViewCare, to boost its after sales servicing capabilities for its customers across India.
This initiative is part of the company’s commitment to offer customer satisfaction and repair service support for all ViewSonic products.
The service would be offered through service agents spread across 80 plus Indian cities, helping customers to locate the nearest service point. The support service also extends easy and convenient ways to log on your complaint through its various service networks across the country promising to offer warranty support to its customers, said a press release.
ViewSonic has also announced the introduction of short messaging service as a value addition in the service process to help customers refer with ease. Thereby, every time a person logs a complaint call with the service center their Return Material Authorization (RMA) number will be sent across to them immediately through SMS.
ViewSonic India, very soon would also be coming up with walk in service support centers for the Notebooks and PC Mini’s products across the country including the collection centers at various strategic locations for the convenience to its users, the release said.
Gautam Ghosh, country manager, ViewSonic India said “Viewcare is one of the company’s enterprising step towards the customers, proposing to offer satisfied and proficient after sales support services for its distinctive products. The service is designed to resolve the product related issues that can be availed by customers spread across the country, with an ease”
“With this new service initiative, we are confident to provide the fastest and the customer friendly after sales service experience and technical support to our users” he added.
Service seeking customers can log on their complaint by calling ViewSonic, sending email or through the online portal. The company’s toll free number is 1800-11-9999 for MTNL/BSNL callers as well as 011-26990006 for others. You can reach ViewSonic 24/7 by sending an email to - service@in.viewsonic.com or logging your service request at http://ap.viewsonic.com/in/support/repair.