US BPO major expands India operations

NEW DELHI: Sutherland Global Services has announced plans to further expand its offshore operations in India, with its foray into Kerala.

In India, Sutherland has a strong presence in Chennai and Mumbai.

The company plans to set up a service delivery center and training infrastructure on 25 acres of land located in Kochi and expects to hire 3,000 professionals over the next three years in the first phase for its Kerala Operations.

The New York-based company currently has over 12,000 employees worldwide.

Sutherland’s BPO Facility in Kochi is expected to become operational in the third quarter of 2006. As part of this expansion into Kerala, Sutherland will invest over Rs. 120crores.

One of the largest independent BPO company with 20 years of industry experience and over 8,000 employees in India alone, Sutherland manages global client relationships in 14 locations across America, Canada, India
and the Philippines.

Kerala marks Sutherland’s second new geographic expansion this year. In July 2005, the company successfully launched operations in the Philippines.

On its Kerala expansion plans, Dilip Vellodi, chairman and CEO, Sutherland, said, “We are confident that the talent pool and robust infrastructure in Kerala will provide advantages of cost, scalability, and more importantly value across the spectrum of services we offer our clients. With our geographical reach, our ability to introduce new services and the capability to meet the changing and growing needs of our clients and their customers has increased our competitive edge in the market place.”