Unisys unveils Smart On-Site services

NEW DELHI, INDIA: Unisys Corporation, an IT service provider, today launched its Unisys Smart On-Site Services offering, a services solution designed to help enterprise clients reduce information technology (IT) support service costs by up to 20 percent.

With the Smart On-Site Services offering, Unisys would consolidate management of technology support activities frequently performed by multiple providers, said a press release.

This simplifies management and lowers costs by establishing a single point of accountability and responsiveness while supporting geographically distributed organizations, including branches, small offices and mobile employees’ home offices.

“With an increasingly dispersed workforce using an ever-growing number of intelligent devices from multiple vendors, organizations are facing a complicated and expensive management problem in an economy where they need to reduce costs,” said Sam Gross, vice president, IT Outsourcing Solutions, Unisys.

He added that the services offering provides a single point of management and accountability for all site-support needs, leveraging a global service capability that regional providers simply don’t have and supporting client locations that bigger global competitors won’t service directly. Organizations could do more with less, while maximizing technology availability and enhancing employee productivity.

The Unisys offering makes use of advanced knowledge, automation and logistics tools to tailor and manage IT support services. In effect, the solution leverages Unisys service-management platform, which gathers information about the client, the site, each supported device and the support requirement.

This capability enables faster, more thorough first-time resolution of service incidents and reduces associated delivery costs. Through the use of historical and predictive analysis, the solution enables clients to anticipate and resolve potential equipment problems before they lead to potentially costly downtime or service events.

The Unisys Smart On-Site Services offering leverages automated service capabilities of multiple lower-cost channels. These channels include the web, self-service portals, e-mail and phone with multiple-language support, the release added.

The power of the solution can be extended in combination with the recently announced Unisys Converged Remote Infrastructure Management offering, which provides enterprises with a single, integrated way to view and manage their IT infrastructure.

Unisys Smart On-Site Services is built on the IT Infrastructure Library (ITIL) standard to support integration and management of services delivered by Unisys, the client’s retained IT personnel or alternate third-party contractors. This standardization enables consistent global support and user experience anywhere in the world Unisys operates, said the release.