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Unisys launches services for mobile workers

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CIOL Bureau
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BANGALORE, INDIA: Unisys Corporation, today announced  Unisys end-user productivity services, a suite of services designed to provide organizations with the ability to support an increasingly mobile, technology-smart workforce that values integration of consumer technologies into the workplace.

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The new Unisys services would enable CIOs to reduce end-user costs by providing support for devices, desktops, applications and mobility through a flexible mixture of traditional, virtualized and secure cloud-based service delivery models, said a press release.

The services are designed to meet the requirements of today’s multi-generational workforce with diverse expectations about where and how they work, the best IT resources to use and the type of IT support they need to maximize productivity in their preferred work environment.

“As the saying goes, work is something you do, not a place you go,” said Tony Doye, president, Unisys Global Outsourcing and Infrastructure Services.

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“Today’s knowledge worker wants to use productivity devices that are best suited to their individual work style – whether that’s their own personal Web-enabled smartphone or a netbook or desktop computer provided by their company. These users also require instant access to critical information and business applications from their companies, with secure support around the clock wherever they travel. It’s a tall order, but it’s one we’re solving with our End-User Productivity Services suite,” he added.

Unisys end-user productivity services cover the full range of traditional desktop solutions, such as device management and application management services, with plug-and-play service desk support and on-site support for multi-vendor devices. Key services include, real-time monitoring of desktop applications for response time and faults and remote management of Windows Mobile and BlackBerry devices.

Those desktop solutions are combined with hosting and virtualization services that use the Web and the Unisys Secure Cloud Solution for service delivery to provide end users with an individualized experience.

Key services here include, Virtual Office as a Service (VoaaS), enabling access to standard office suites via subscription through the Unisys Secure Cloud Solution; and Unified Communications as a Service (UcaaS), delivery, through Unisys Secure Cloud Solution, of Microsoft Exchange, Microsoft Office SharePoint Server and Microsoft Office Communicator applications in a multi-tenant environment.

Unisys also plans to provide portal-based delivery for managed digital allowances to provide employees with a mechanism to purchase the devices they want to use for work, added the release.