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UK voice training center in Chennai

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CIOL Bureau
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CHENNAI: UK-based the City of Sunderland College has entered into a JV with Chennai-based BPO Supersight India Ltd to set up a call center training facility in Chennai — Sunderland Supersight Academy. The City of Sunderland College is the fifth largest college in the UK and one of the leaders in call center training in UK.





Set up with an equal investment from Sunderland and Supersight, the facility currently can accommodate 70 people. Elaborating on the institute, MD of City of Sunderland College, Alasdair Downes said that faculty both from India and UK will be handling various teaching programs. There will be regular visits by staff to each country training facilities for updating and further training. Students in Chennai can have online access to the UK material.





According to him, the training will go live from the month of January and the course will stretch for a period of four weeks. The course module will comprise of — accent neutralization skills, listening skills, customer care, telemarketing, communication skills, team building, call handling, interview planning, stress management and self development.





Downes said that the City of Sunderland College also plans to expand to an additional 120-seater facility, where and when it is yet to be decided.



(CyberMedia News Service)



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