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UK retailer extends big IT deal with Capgemini

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CIOL Bureau
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UK: Capgemini UK plc has won a five-year extension of its IT outsourcing contract with thetrainline.com, the UK's leading independent retailer of train tickets online. 

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The contract, with an estimated value of £15 million, covers the period 2010-2015 and ensures 24x7 support for the ticket company's entire IT infrastructure including its online and call centre customer-facing systems.  The contract also provides for Capgemini to undertake a growing volume of applications support and applications management activity for thetrainline.com.

As per a press release, the new contract extension aims to give thetrainline.com better cost-effectiveness through innovations such as virtualisation of the train ticket retailer's entire server installation, located at a Capgemini data centre in Yorkshire, and involves increased use of Capgemini's Rightshore® delivery model, with much of the applications support work to be undertaken over the five-year period at a Capgemini facility in Bangalore.

The new contract extension continues a relationship between thetrainline.com and Capgemini that dates back to 1997, making the uninterrupted series of contracts one of the longest-running in UK outsourcing.

Murray Hennessy, Chief Executive Officer of thetrainline.com, said: 'We are delighted to have appointed Capgemini for a further five years and will  continue to work with them in a fully collaborative way that ensures great teamwork and effective results. Our new deal will give us and our customers an improved service with   higher flexibility, greater control, and transparency of processes. We look forward to building on our already successful relationship.'

He added that effective IT will continue to be of critical importance to thetrainline.com in maintaining its position as the UK's leading online rail ticket retailer. In addition to its own website thetrainline.com operates rail ticket websites for a number of train operating companies who sell rail tickets online, as well as providing a rail business travel service direct to a number of blue chip corporations and travel agents.