Uber allows users to correct their pick up location after booking a ride

BANGALORE, INDIA: Uber riders can now update their pick up location after they’ve booked a ride, if they happened to request from the wrong place.

This feature is now available to the users in India, on iOS and android and the users can now conveniently redirect their driver partner to correct location through the app, even when the driver is en-route.

“Pick-ups are one of the hardest parts of the experience to get right, and they’re especially difficult when riders accidentally request a pickup from the wrong place. It often begins with a phone call and ends with a cancelled ride. A small miscue can lead to a frustrating situation where riders aren’t riding, and drivers aren’t earning,” said Ryan Yu, Software Engineer and Rachel Holt, Regional General Manager, US & Canada at Uber in a blog post.

Once your driver is en route, tap “edit” next to your pickup location. Enter your new pickup address, and tap “confirm”. Once a rider updates their pickup location, drivers will be notified of the new location and have their route updated, though the experience will vary slightly for in-app and out-of-app navigation.

This feature has been piloted in a handful of cities and it was found that it led to less stress and fewer cancellations - saving time and headaches for everyone involved. The feature will be made available to all users across India in the coming weeks.