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TransFlow your process efficiency

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CIOL Bureau
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MUMBAI, INDIA: Saraswat Infotech Limited (SIL), an IT solutions provider to the banking and financial services industry, has introduced TransFlow Versa solution that caters to the business processing environment needs across verticals. It aims to optimize process efficiencies and increase staff productivity with better infrastructure utilization.

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According to SIL's CEO Manoj Kunkalienkar, TransFlow Versa is an enterprise solution which helps in automating all business processes of an organization.

“It helps in gathering and organizing data which helps build entire work flow process. Work flow management, operations management and project management are the three important features of this application. It’s a 100 per cent customizable application as per customer's needs,” Kunkalienkar told CyberMedia News.

Though the application caters to the BPO and medical transcription processing, it is very much suitable to all kinds of service-oriented industries. It is best suited to industries such as insurance, banking, health care, human resource, finance, accounting and telemarketing.

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From business processing environment perspective, TransFlow Versa has the ability to measure agent-level performance and productivity, which makes it possible to identify efficient employees and incentivize them commensurate with their efficiency standards, added Kunkalienkar.

This web-based operations management solution encompasses project structuring with resource management and infrastructure utilization with respect to task allocation, report generation of management information systems (MIS) across performance parameters of profit, productivity, quality monitoring and accuracy.

“Definitely, this solution can work along the existing system as it has capabilities of measuring the productivity, quality and service level agreements (SLAs) of a project, which helps an organization in understanding the work processing related activities,” explained Kunkalienkar.

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Further, “This solution provides a better control over a particular project of an organization. Also, we have found that the solution usage increases the productivity by 10-15 percent,” he added.

Because of the inbuilt template that manages day-to-day operations in any business process scenario it is also called as Operation management solution. The application can be scalable to any number of users in a large organization with suitable plug ins and modules as per requirements.

It's developed on Java/J2EE based technology with a database linkage to Microsoft SQL. Also, since it being an off-the-shelf product the interface can be tested in any environment.

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“Also, there would be an implementation of a drag and drop facility which would enable the user to create a work flow using a graphical interface,” said Kunkalienkar.

Mumbai-based Saraswat Infotech is targeting this solutions for medium and large size businesses. Presently, it is available in two pricing models – license and software as a server (SaaS). For the license model, the customer pays as per user, per process and corporate basis. While, the SaaS model is offered per users and per transaction basis.

“Since Saraswat Infotech Limited has its own data center, TransFlow can be used as a working model where the customer can pay according to the number of users on the application or the number of transactions taking place,” concluded Kunkalienkar.

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