TRAI to roll out ‘MyCall app’ to rate call quality

By : |May 7, 2017 0

Telecom Regulator TRAI will soon be rolling out a mobile application to measure call quality and improve its ‘do not disturb’ mechanism aimed at deterring pesky calls by telemarketers.

The MyCall app will be based upon a crowd sourcing platform and users will be able to give calls star ratings with 5 implying a perfect call. The news comes after the Telecom ministry remarked that the government was keeping a watchful eye on call drops.

“We are coming out with two measures, one of them about enabling consumers to measure call quality after a call is over. They can say how they found the call, and give it a rating,” Trai Chairman R S Sharma said at an event to commemorate the completion of 20 years of the regulator.

A recent report from the telecom department showed that call drops had come down by seven percentage points between December 2016 and March 2017, but the minister said the issue needs constant monitoring.

The second initiative is aimed at bolstering the existing ‘Do Not Disturb’ system. Though, there is a framework for DND registry, that allows telecom subscribers to block unwanted promotional calls from telemarketers but the issue is still prevalent.

The government will also attempt to identify blind spots and check the status of call drops using automated calls made to subscribers. Information available on TRAI’s analytics portal that pertains to stuff like data speeds, tower-wise call drop rates and strength, and network utilization, will all be made available to researchers.

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