Advertisment

Toshiba Medical Systems selects PageOne for operational and lone worker management

author-image
Harmeet
New Update

LONDON, ENGLAND: PageOne, a messaging solutions company across the public and private sectors, announced Toshiba Medical Systems has selected its Responder smartphone-based messaging service to locate and manage the call-out and lone-worker safety of its field-based engineers.

Advertisment

The solution is assisting Toshiba Medical System in day-to-day operations as well as helping demonstrate compliance with the ISO 18001 accreditation for Occupational Health and Safety Management, and the Working Time Directive.

"Our field engineers are often required to work on complex medical equipment and there's not always someone around," explains Kyle Nell, IT Operations supervisor, Toshiba Medical Systems. "PageOne's Smartphone Responder gives the control centre all the intelligence they need to monitor health and safety and job completion times."

Using the service on-call engineers can quickly set their status to ‘Available', ‘In Transit' or ‘Occupied' with the information immediately displayed in the control centre on a smart dashboard. When the anticipated time to complete a particular job comes to an end, a local alarm will sound on the device, giving the engineer the opportunity to check-in to the control room to confirm their wellbeing and notify the control centre if the job will take more time.

In the event an engineer fails to check-in, an SOS alert will be generated and automatically escalated to the on-call manager to check the employee is safe. The on-call manager can display the last known location of the engineer in a secure mapping interface and contact the employee or site from which they are working.