Toshiba, HCL announce global "Talk-2-Toshiba" service

NEW DELHI: The computer systems division of Toshiba Singapore Pte Ltd in partnership with HCL, today announced the new service initiative, "Talk-2-Toshiba", a two-step process for users to instantaneously reach Toshiba directly for service support solutions.

The announcement coincides with the 20th anniversary of the first mass-marketed laptop.

Kick-starting the service in India, Rajendra Kumar, executive vice

president, HCL Infosystems said, "HCL has a long track record of optimum

service delivery to its customers and Toshiba, for a premium service like

'Talk to Toshiba', found an ideal partner in us. HCL's extensive service and

support network spread in 16 locations across the country will ensure prompt

service to all customers of Toshiba notebook computers."

Apart from product and technology innovation the key differentiator for

Toshiba is its service offerings. The new service initiative, "Talk-2-Toshiba", is a single integrated services platform, with multi-language support and accessible anytime, anywhere in the world for users to pose queries such as, "my notebook is not working," or "where do I go to get the drivers?" through a live interaction with a Toshiba Global Support Center Agent.

All a user requires is an Internet access and a phone.