Top 5 ITSM tools for 2018

By : |October 18, 2018 1

ITSM refers to Information Technology Service Management, and a perfect tool can help your business in many ways. This comes with a variety of activities in terms of delivering, managing and supporting the use of technology across the organization.

Choosing the right ITSM tool for your business could be challenging. Here we have breakdown best 5 ITSM services, help you to determine which one is best suited for you.

Atlassian Jira Service Desk

Easy to deploy and use, this is an intuitive tool perfectly designed for small organizations. it is a fully featured service desk with self-service, automation, SLAs, and CSAT reporting. It can meet your business requirements without creating any kind of complexity to your business users outside IT. You can also customize the workflow and streamline even in an agile environment.

This service desk is also available on Android and iOS, enabling you to manage the desk on-the-go.

ManageEngine ServiceDesk Plus

The software offers multiple services for any type of problem, incident, change and asset management. This lets you create customized reports and real-time dashboards to gain insights. IT managers can also manage resources, track progress and manage requests for any IT initiatives.

It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime.


The platform is perfect for customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place. It has an intuitive interface and comprehensive IT ticketing system that is easy to implement and maintain.

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Also, Zendesk Guide is a knowledge base for smart self-service. It helps companies increase customer and agent satisfaction, while also reducing support costs.

BMC Remedyforce

The software it has speed and builds with flexibility for different usage. it offers comprehensive functionality including an alert when any Incident, problem, change, service level management, self-service, discovery and asset management.

It has an intuitive dashboard and reporting to resolve 90% of IT issues on the first call. it helps managers to deploy new technologies and services without coding or scripting, using existing Salesforce staff.


The cloud-hosted platform is perfect for IT management helping to manage IT infra. Its Now Platform is a ready‑built foundation that transforms how your business operates. You can easily build your own custom applications and can deliver great experiences to transform how work gets done.

With the intuitive interface, it comes with numerous features that you will discover with it, but it will take some time.

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  1. Wolken Software
    #1 Wolken Software 8 February, 2019, 09:03

    Nice list. I would like to suggest one more ITSM tool “Wolken Service Desk Software” for your review. Wolken Service Desk is pliable enough for application in enterprise and customer support environments.

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