BANGALORE: TNT India Pvt. Ltd., a fully owned subsidiary of TPG N. V, the global mail, express and logistics service provider, plans to invest around 8.5 crores in datawarehousing and security systems for 2004, according to K.N.Phaniraj, Sr. Manager, IS, TNT India. The investment is part of the 40 million euros that the company spends globally annually.
"We plan to outsource our disaster recovery and datawarehousing process to Crown Worldwide, a full service and database management provider. We also plan to have disaster recovery centers at Bangalore and have identified suitable place for the same", says Phaniraj.
On the security front, the company plans to upgrade some of its existing security infrastructure such as firewalls and also invest on new infrastructure like network security,
According to Phaniraj, the company recently rolled out Unix based Quantum system in Bangalore and Chennai, which enables the company to perform multiple operations, scanning and bar code labelling.
The company's 'Track and Trace' web solution enables the company and its customers to track the consignment online and in real time.
The company has also launched 'ExpressShipper'; a new PC based solution targeted at SME segment, which is designed to improve business efficiency and performance for customers sending multiple consignments in a day.
Says Phaniraj, " This solution can in fact be installed at the client's system itself which enables customers to forward their requests which are then forwarded via the Internet to the nearest TNT Express depot. They can also track their consignments from their desktop and save time by producing their own consignment labels."
The Customer Interactive Technology (CIT) has capacitated the company to WAP enable its network and to offer SMS tracking of consignments. In their new service, 'Proactive POD', customers have the choice to register once for all and receive updates automatically on consignment status.
Says Phaniraj, " Our new tool, PACS (pre-arrival clearance system) allows customs clearance of consignments before the arrival of the actual shipment itself. This tool speeds up movements of inbound and out bound consignments".
This system is located at TNT’s trans-shipment hub in Mumbai.
According to him, PACS speeds up clearance of international shipments by eight hours and customers are pre-alerted on the status of their consignments on a real time basis.
"With the introduction of PACS, we expects to reduce paper handling, facsimile and storage costs by around $2 million per year globally", says Phaniraj.