The enterprise mobility challenge

Mobility - what does the word really mean and what can it mean to an enterprise? To an operations manager, it means crossing the warehouse without missing a call. To a contact center manager, it means accessing new labor pools who can work from their homes. And to a sales rep, it means an office anywhere they are - in a car, hotel room, or even at 35,000 feet.

Everyone defines mobility differently and the nature of each job requires its own approach to mobile communication. An effective mobility solution is far more than cellular phones or a laptop computers; such a limited approach does not allow the enterprise to take advantage of business communications applications and the emerging class of “Intelligent Communications.”

The following Whitepaper profiles the various kinds of mobile workers and illustrates the advantages of enterprise-enabling mobile workers.

Download Avaya Whitepaper