Telkom South Africa signs four-year managed services agreement with Amdocs

PUNE, INDIA: Amdocs and Telkom South Africa (Telkom SA), the country's largest fixed-line provider and a growing wireless carrier, have signed a managed services agreement in which Amdocs will provide a converged business support and operations support systems (B/OSS) platform. The agreement extends a one-year contract signed in 2013 to four years.

The transformation project will provide an enhanced customer experience across Telkom SA's lines of business, customer segments and channels as well as the flexibility and agility to introduce new products and services. Amdocs will also provide end-to-end management of Telkom SA's billing operations, covering application development, integration management, testing, maintenance and bill production, including e-billing.

By consolidating operations on Amdocs' billing and convergent charging systems, Telkom SA will be able to offer its customers innovative pricing bundles and new, value-added services, such as mobile payments. In addition, Telkom SA will be able to deliver a compelling customer experience, as well as increasing opportunities for up-selling and cross-selling across different lines of business, thereby maximizing revenue and driving growth.