TCS selects Kaseya Platform for SMB offering

ST. HELIER, JERSEY: Kaseya, the global leader in IT automation software for IT solution providers and public and private sector IT organizations, has announced that its Virtual System Administrator (VSA) platform for real-time, Web-based IT task and process management has been selected by Tata Consultancy Services (TCS), a leading global IT services and consulting firm to provide IT automation for TCS IT-as-a-Service in India.

TCS business concept of serving small and medium businesses (SMBs) is defined as “IT-as-a-Service”. In “IT-as-a-Service” model TCS delivers on-demand business capability with an integrated suite of hardware, network and software solutions, along with business, technical and consulting services in a “build-as-you-grow”, “pay-as-you-use” model through a combination of on-premise and shared services hosted platforms.

SMBs need an IT edge to build competitive advantage. They need the ability to sustain a robust IT function in spite of their size disadvantages, and they need tools that give them a single view of enterprise information to effectively manage the demands of their largest customers.

TCS IT-as-a-Service solutions are designed to exploit shared services to be low cost, responsive, future proof and focused on delivering an excellent customer experience. Kaseya’s VSA technology will be an important cornerstone for delivering the superior value and customer experience that will be key to winning in this market. Kaseya technology will support IT-as-a-Service by delivering key functionality such as:

* Remote control

* Patch management

* Software distribution

* Hardware/software inventory (asset management)

* Remote backup

* Monitoring and diagnostics

* Reporting and dashboards

* 256-bit security encryption

* Ticketing

* Live chat

* Public and private network support

Venguswamy Ramaswamy, Global Head, Small and Medium Business, Tata Consultancy Services, said: “Kaseya’s VSA platform is an excellent choice for our IT-as-a-Service offering. We were impressed by the breadth of integrated capabilities Kaseya offered, and by the high degree of customer satisfaction among Kaseya customers. We look forward to a successful partnership delivering the most competitive and high-quality offering to the fast growing SMB market in India.”

Girish Krishnamurthy, managing director for Kaseya International Limited, India, said, “TCS is a global leader in the industry for delivering IT services helping customers gain greater efficiency and we share their enthusiasm for the rapidly growing SMB IT market in India. We look forward to working closely with them to provide a superior solution that makes the most business and operational sense for SMB IT customers.”

Gerald Blackie, chairman and CEO of Kaseya, said: “We built Kaseya from the start to be the ideal platform for real-time, Web-based IT services. We believe TCS has a compelling approach to addressing the unique needs of SMBs with their IT-as-a-Service offering and we’re proud to be part of that solution.”