TCS' innovative service model for SMBs

MUMBAI, INDIA: Tata Consultancy Services (TCS), a leading IT services, business solutions and outsourcing organization, recently announced the launch of its strategic business unit focused on meeting the technology needs of SMBs. TCS will offer "IT-as-a-Service" (ITaaS) in an innovative business model giving SMBs the experience of customized low-cost solutions scalable to their growing business needs.

ITaaS is a subscription-driven model that allows SMBs to scale as they grow and pay as they use. It is hosted centrally on a common platform in order to facilitate alignment of technology adoption to the needs of the business and bring scalability to the business model. The ITaaS model will allow SMBs to take advantage of TCS' existing intellectual property, infrastructure and scale, as well as that of its partners. It will provide SMBs with blueprints for business process improvement and deliver integrated end-to-end managed solutions in IT and telecom.

It also offers flexible pricing options to reduce capital expenditure, manage cash flows and maximize return on investment. This will help provide SMBs with opportunities for greater cost control and faster go to market. The ITaaS model will encompass solutions across industries as well as the entire stack of industry-agnostic horizontal services to meet the needs of SMBs.

"Our aim to be a leading end-to-end business solution provider in the SMB segment is part of our overall strategy to expand into new markets and customer segments. We believe this model can help make Indian business even more competitive on the global stage and put the power of technology on their side to build competitive advantage. We view this as a means of making India Inc. more competitive and TCS being an integral part of sustainable and profitable growth of SMBs," said S. Ramadorai, Chief Executive Officer and Managing Director, TCS.

"Small and medium business is growing rapidly but their IT needs are not being met in an integrated and holistic manner by the industry. By leveraging our global experience and best practices, TCS has devised a model to deliver integrated, end-to-end, managed IT solutions that give SMBs an innovative and scalable option for meeting their technology needs," said N. Chandrasekaran, Chief Operating Officer and Executive Director.

"Our technology leadership and global experience combined with delivery excellence, best-in-class service offerings and globalized best practices in consulting and IT services takes us beyond standard catalogued solutions to a framework that can enhance customer experience and ensure certainty of delivery and services for small and medium business," said V. Ramaswamy, Head, SMB Unit.