TCS inks $100 mn deal with Phones 4U

NEW DELHI, INDIA: Tata Consultancy Services (TCS) has signed a $100 million dollar agreement to provide a full range of managed IT services to 4UGroup, the holding company behind Phones 4U and other organisations in the UK telecommunication and financial services marketplaces.

Under the agreement, TCS will provide a full range of IT and business change services to 4U Group including: service management; application support, maintenance, management and development; data centre and desktop services; helpdesk; networks and communications; business support; and management of all third party contracts for the organisation’s retail operations. This will enable the group to improve IT service, increase capacity, boost skills, create a more flexible IT model and ultimately enhance the business to meet current and future demands.

“This relationship with TCS is part of our ongoing commitment to further enhance our business, deliver on our strategy and meet the ongoing needs of our customers,” said Darren Billings, Chief Technology Officer at 4U Group. “TCS, with its strong track record of delivery and its unparalleled heritage within the Tata Group, was the partner of choice to help us meet these goals.”

A.S. Lakshminarayanan, VP & Country Manager, UK & Ireland, at Tata Consultancy Services, said, "This significant contract win underlines the important role that TCS plays in enabling UK businesses to enhance their competitiveness and retain market share, especially in the current economic environment. It is testimony to our commitment to the UK market and to our ability to deliver the highest level of service to our customers.”

TCS has around 4800 people working in 65 locations in the UK. As the company's operations continue to grow, TCS has numerous opportunities in the UK alone at any one time.

“This contract demonstrates that while there is undoubtedly unrest in global markets, there is still interest and investment going into outsourcing contracts,” said Ian Brown, Senior Analyst at Ovum. “However to close the deal, vendors need to show how they bring value to the table, in terms of high quality delivery, extensive skills and competitive pricing.”