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TalkTalk picks Wipro as new BPO partner

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CIOL Bureau
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BANGALORE, INDIA: Wipro BPO, the business process outsourcing arm of Wipro Technologies, announced today that TalkTalk Telecom Group PLC, a UK-based provider of fixed line broadband and voice telephony services to consumers and business users, has selected it as one of its strategic partners for its outsourced contact centre operations.

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Wipro would be responsible for the creation of a new service centre in India to support TalkTalk's resident customers, including the implementation of new CRM technologies, said a company statement.

“Wipro's engagement with TalkTalk reinforces our leadership as the long-term strategic partner equipped to help global corporations transform their businesses using our process and technology capabilities,” said Manish Dugar, senior vice-president and global head, Wipro BPO.

On the partnership, Jo Dawson, TalkTalk’s director of Consumer Operations, said that they looked forward to leveraging Wipro's expertise, particularly in the use of new technologies.

Wipro BPO is considered one of the largest BPO service providers on a global delivery platform. It provides onshore, near shore, offshore and hybrid delivery options with operations in more than 28 centres in 11 countries, stated the release.

Its services portfolio spanned industry-specific solutions in customer service (technical and non-technical; voice and non-voice), finance and accounting outsourcing, human resource outsourcing, supply chain management and knowledge services, including Data Management and reporting, Legal process outsourcing, and sales and marketing outsourcing.

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