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Talk & Vision receives Polycom Services Specialisation Certificate

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Harmeet
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ENGLAND, UK: Talk & Vision, a KPN subsidiary, has been awarded the Polycom RealPresence Services Specialisation Certificate. The Certificate expresses Polycom's recognition of the MAVIS support and maintenance services provided by Talk & Vision.

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Talk & Vision was already a Polycom Platinum Partner, having attained the highest status that Polycom grants its partners. Polycom recently expanded its certification programme and developed additional certificates for specific specialisations for its Platinum Partners. Talk & Vision has earned the Certificate for the RealPresence Services Specialisation.

Attaining the certificate involved various steps. First, Talk & Vision developed a test lab where client situations could be simulated in full. The personnel then received extensive training from Polycom. Helpdesk staff members took an intensive training course that lasted a week and a half, while the field engineers spent over two weeks on theory and practice lessons. Supplementing these training activities, the Polycom programme manager makes a site visit to Talk & Vision.

All the processes and tools were reviewed and the Service Level Agreement was checked. The final step was for Talk & Vision to prove that they also had the certified knowledge and expertise on Unified Communications and network solutions including Microsoft Competencies.