Talisma’s SpringBoard, a launch pad for e-biz start-ups

BANGALORE: Talisma Corporation has announced the launch of SpringBoard, a new
service designed to provide start-ups and newly created e-businesses an action
plan to deliver electronic customer service in five days. In addition, customers
can choose to implement the SpringBoard plan in two days by deploying
professional Customer Service Representatives (CSRs) through Talisma’s
outsourced customer support, to manage and deliver e-service and build the
necessary infrastructure for online customer satisfaction.

Speaking on the SpringBoard, Talisma vice president and general manager
(support services) MD Ramaswami said, "Six years of e-service expertise
makes it possible for us to quickly analyze the client’s business strategy and
operations as they relate to the competition, target markets, revenue growth
drivers and financial projections. Clients receive in five days what can
otherwise take them months to assess. Only this kind of thorough analysis can
provide a comprehensive plan that precisely fits their eCRM and personnel
deployment needs. Talisma developed SpringBoard especially for growing companies
seeking to avoid these scenarios, while maximizing new customer satisfaction and
repeat business."

SpringBoard is targeted at start-ups and small e-businesses companies.