Talisma’s SpringBoard, a launch pad for e-biz start-ups

CIOL Bureau
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BANGALORE: Talisma Corporation has announced the launch of SpringBoard, a new

service designed to provide start-ups and newly created e-businesses an action

plan to deliver electronic customer service in five days. In addition, customers

can choose to implement the SpringBoard plan in two days by deploying

professional Customer Service Representatives (CSRs) through Talisma’s

outsourced customer support, to manage and deliver e-service and build the

necessary infrastructure for online customer satisfaction.

Speaking on the SpringBoard, Talisma vice president and general manager

(support services) MD Ramaswami said, "Six years of e-service expertise

makes it possible for us to quickly analyze the client’s business strategy and

operations as they relate to the competition, target markets, revenue growth

drivers and financial projections. Clients receive in five days what can

otherwise take them months to assess. Only this kind of thorough analysis can

provide a comprehensive plan that precisely fits their eCRM and personnel

deployment needs. Talisma developed SpringBoard especially for growing companies

seeking to avoid these scenarios, while maximizing new customer satisfaction and

repeat business."

SpringBoard is targeted at start-ups and small e-businesses companies.