Talisma launches connector for insurance Cos

BANGALORE, INDIA: Talisma Corporation Pvt. Ltd., a provider of Constituent Relationship Management software, on Monday announced that it has launched a generic connector which synchronizes an insurance company's complaint management system with IRDA's Integrated Grievance Management System (IGMS).

The company claimed in a press release that four insurance firms in India have implemented the Talisma IGMS connector, and through this engagement Talisma will help them in meeting regulatory requirements relating to IGMS for the next one year.

Raj Mruthyunjayappa, SVP and MD, APAC & EMEA, Talisma, said, “In a bid to overhaul the consumer grievance redressal mechanism for the insurance sector, the IRDA has proposed to set up an Integrated Grievance Management System (IGMS). Our team has in turn designed a smart grievance management connector to enable both insurers and the IRDA to synchronize in real-time, while demarcating batches.

With IGMS, policyholders can register and view the status of the grievance filed. Through the new grievance management system, the regulator proposes to create a central database of all complaints flowing in to the insurance grievance redressal mechanism.