Tag "FreshWorks"

Freshworks Launches “Freddy”: an AI Engine to enrich customer experience

By : CIOL Bureau

SAN BRUNO, Calif., Oct. 12, 2018 – Freshworks has announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh 18 – Freshworks’ inaugural customer conference

Freshworks acquires chatbot startup Joe Hukum

By : CIOL Writers

Freshworks, formerly known as Freshdesk has acquired Joe Hukum, a platform that helps businesses build their own chatbots, the company announced on Thursday. The terms of the deal have not been disclosed. Joe Hukum was founded in July 2015 by Arihant

Freshdesk rebrands as Freshworks to highlight their full product offerings

By : CIOL Writers

Enterprise software maker Freshdesk has rebranded itself under the name Freshworks, primarily to reflect the company’s full product offerings, which have moved beyond help desk services. “We felt that the company brand (Freshdesk) was not doing justice to the other products.