Switchvox incorporates CRM applications into IP PBX

SAN DIEGO: Switchvox a leading provider of IP PBX phone systems for small and medium sized businesses (SMBs), has announced the availability of Switchvox SMB v3.0, the latest version of its IP PBX that now supports real-time sales and customer service applications.

Switchvox customers can now analyze and manage sales leads through switchboard panels designed to work directly with their customer relationship management (CRM) programs.

Detailed information from SugarCRM and Salesforce.com automatically pop-up on incoming calls via the Switchboard, Switchvox’s real-time call control panel, eliminating the burden of having to access records manually. The integration of Google Maps makes it easy to identify the location of inbound calls, helping to more easily adapt to potential leads.

Switchvox SMB v3.0 also features customizable switchboard panels, where developers have access to a toolkit and the ability to build custom panels to fit the specific needs of the business.

Additional features include

Integration with external voicemail servers: Switchvox now has support for third-party, SIP-based voicemail servers, like those made by Esnatech

Sound packs: allows organizations to select from professionally recorded male and female voices that best complement their business

Upgraded operating system: increased capacity to handle more concurrent calls with faster hardware systems

Firedialer 2.0 upgrade: now includes automatic updates and support for local and international numbers

“With the integration of key CRM applications, our SMB customers are able to take the guess work out of their sales strategy. They now have the ability to manage incoming and outbound lead generation, and even locate prospects with Google Maps,” said Joshua Stephens, CEO of Switchvox. “This is a key element that had been lacking in the industry which allows smaller businesses to take full advantage of communications technologies available to them in one simple package.”

Switchvox builds its products from open source software and uses open standards. The company’s products are sold as turnkey solutions that include server hardware and pre-installed Switchvox software. Switchvox provides an easy-to-use and manage system that allows companies to make calls using traditional analog lines, as well as VoIP services.

CIOL Bureau