Swiss firm NHS South goes for automation

LAUSANNE, SWITZERLAND: NHS South of Tyne and Wear has set out to improve IT support for its 3,200 employees using the Kaseya IT automation platform and has employed IT automation software from Kaseva.

NHS South of Tyne and Wear, a management structure covering Gateshead Primary Care Trust, South Tyneside Primary Care Trust, and Sunderland Teaching Primary Care Trust, will use the centralized IT management system to simplify and automate support across 260 sites, as part of a continual drive to improve the level of service offered to staff and patients.

The press release adds that the Kaseya platform provides NHS South of Tyne and Wear’s IT team of 20 technicians with all the applications needed to manage more than 3,200 desktop PCs and laptops, and printer.

The integrated system replaces a disparate and non-integrated portfolio of software support tools, ensuring more efficient use of technicians’ time and negating the need for them to be conversant with multiple technologies, the company adds.

“The new automation platform will allow the organisation to remotely monitor, manage and support its entire computing infrastructure, including a number of machines not directly connected to the main network, spread across 260 sites in the region. As a result technicians will no longer have to travel to individual machines to perform maintenance and updates, which will boost technician productivity, reduce travel costs and maximize uptime of the system for all users. This, combined with the time savings that the software enables will see their productivity dramatically increase, optimizing our use of hospital funding.”

Darren Piper, Technical Project Manager for NHS South of Tyne and Wear, explains: “Trying to manage and maintain such a high volume of assets via non-integrated software packages was a major challenge, especially as the Trust is growing in size. We were recommended the Kaseya IT Automation Platform by a software consultancy, as it would be able to solve not only all of the problems we were experiencing, but also improve processes in other areas.

 Using the platform’s integrated web-based interface, NHS South of Tyne and Wear technicians can also plan, control, analyze and automatically schedule IT tasks and procedures, so patch management and software upgrades can be completed quickly and simply, without affecting day-to-day operations. The platform’s advanced automation capability means that the majority of regular maintenance routines can be set to carry out in a scalable, repeatable and reliable fashion.”