Sun trying to keep server chip flaw under wraps

By : |October 31, 2000 0

Sun servers crashing? Yes, and Sun Microsystems has been spending tens of
millions of dollars to fix the problem, which has surfaced only just now after
the company tried, without much success, to keep the problem from getting
publicized.

Apparently, according to Sun executive vice president John Shoemaker, certain
cache memory components in the company’s flagship Enterprise servers cause
them to crash. Sun won’t name the supplier of the chips.

Sun has tried to keep the problem from gaining notoriety in the media by
asking customers to sign a non-disclosure agreement when they asked for a
repair. After that leaked out, Sun canceled that policy.

Unlike Intel, which suffered greatly at the hands of consumers for
downplaying a Pentium processor design flaw in 1995, Sun is not likely to get
lot of negative publicity over its effort to keep the problem out of public
view. That’s because all of Sun’s Enterprise customers are large
corporations, rather than consumers. And Sun, unlike Intel or Microsoft, is not
a household product brand name.

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