Steria's new RIM GDC in India

NEW DELHI, INDIA: Steria, an European IT-enabled business service provider, announced that it will deliver Remote Infrastructure Management Services (RIMS) from its newly-expanded global delivery centre in Noida, India. This new service portfolio from Steria's India-based teams illustrates the Group's expertise in industrial IT infrastructure management, which it already performs from its centre in Katowice, Poland, as well as its drive to roll out these services for all of its clients, across all geographies, as it says in a press release.

The new delivery centre in Noida is said to fulfil several client-centric objectives: it provides offshore service delivery coupled with the efficiencies of automated support, as well as specialist expertise in direct delivery of configuration management and software distribution services. In addition to serving external clients, RIMS will also benefit Steria Group, which itself is an internal customer of desktop services provisioned from Steria in Noida.

The RIMS centre in Noida will deliver a full portfolio of remote IT infrastructure management services - including desktop, systems and network management - to clients who rely on robust, always-available IT to underpin their business. Building on two years' investment in service industrialisation, the new centre will open with 200 full-time IT analysts and technology services professionals who already support Steria clients in the financial services and utility sectors, amongst others. Steria in Noida has provided application management services and BPO to enterprise clients for nearly twenty years, and its enhanced profile reflects Steria's ongoing commitment to develop its industrialised service delivery model and enable clients to deploy a blended sourcing strategy.

Karine Brunet, Steria Group's director of IT services, commented: "Industry needs to evolve from an 'either-or' scenario when it comes to where IT services are offshored. For Steria, the new global delivery centre in Noida represents a timely and strategic, long-term investment, as well as reflecting our belief that clients can benefit tremendously from our focus on achieving the optimum blend between proximity and remote services, 24/7 enterprise-grade IT support and the value-added services that are best delivered through a blended and industrialised service model."