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Spryance expands Indian operations

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CIOL Bureau
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CHENNAI: Boston-based Spryance Inc., a company which focuses on healthcare BPO or in other term’s medical transcription is going to invest $ five million into its Indian operations for expansion and upgrade.



"There was hype around medical transcription in India, which never materialized," said Spryance President & CEO, Raj Malhotra. According to him, medical transcription is not just voice to text job. It is the process by which free form dictated patient information is recorded and converted into a useable format, electronically routed to the appropriate location and added to a patient’s medical record.



"In the US it is an integral part of medical practice and is a subset of health information, which today, is a thriving business in US. Since this industry is marked by chronic shortage of labor, in US they are looking for outsourcing," he added.



Spryance intends to upgrade its QA hub in Chennai and build a second QA facility to serve both as a backup facility and to accommodate increased demand. The company also plans to leverage its proven technology and infrastructures into new arenas of HIM (Health Information Management) outsourcing like billing and coding.



Spryance has pioneered the home based franchisee strategy in India, often involving qualified women working from home to service the US medical transcription market. It has over 500 home-based transcriptionists (MTs and editors) and plans to ramp up the work force to 800 by the end of 2003.



Delivering more than five million lines of transcription a month, the company has recorded quarter-to-quarter growth of 25 percent. Spryance has 35 medical transcription service organization (MTSO) clients, and it supports over 125 hospital/ clinic accounts in the US. During the first phase, Spryance got an Angel-funding of $ four million by the World Bank’s private investment arm, the International Finance Corporation (IFC).





(CNS)

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