Sparsh BPO expands to Bangalore

BANGALORE, INDIA: Sparsh BPO Services, a provider in BPO subsidiary of Intelenet Global Services Pvt Ltd (Intelenet) today announced the launch of its second delivery centre in Bangalore.

The 450 seater located at Hebbal further expands Sparsh’s presence in the city and provides proximity to key customers in the Southern region, said a press release.

The centre would provide multi -lingual services in English, Tamil, Kannada, Malayalam and Telugu across a range of verticals to deliver contact center management including customer support services, collections and sales.

This centre is the company’s fourth centre in the South and nineteenth centre in India.

Susir Kumar, chief executive officer and managing director, Intelenet Global Services said, “We are very excited about our expansion into South and see this as a significant step in the ongoing growth of our existing delivery capabilities. Bangalore offers a strong combination of language skills, talent and a competitive advantage for clients operating in the Southern region.”

He added that this new facility is a welcome addition to Sparsh’s multilingual centres in India and would reinforce their footprint in South.

The launch of this center is close on the heels of the recently launched center in Puducherry in November 2008 to provide customer support services to Aircel’s base of prepaid and postpaid cellular subscribers in the Tamil Nadu and Chennai circles.

Sparsh currently has over 40 client relationships with leading multinational companies across telecom, banking, insurance, consumer durables, retail, media, aviation & public sectors.

Sparsh provide services in 15 languages with centres in Mumbai, Bangalore, Pune, Chennai, Mohali, Kolkata, Gurgaon, Delhi and Puducherry, the release added.