Spanco BPO is hiring in India, Africa, UK

MUMBAI, INDIA: Spanco BPO is all set to ramp up its operations in India as well as strengthen staff presence in the UK and Africa region.

“The head count in India is expected to grow to over 10000 during the year. In UK, we expect to see a growth of about 30 percent during the year with headcount touching 300 in next 12 months,” says Praveen Kumar, CEO - Spanco BPO.

“In Africa, we expect a 100 percent growth during the year on the basis of some new contracts which have already been received and additional new contacts expected to be received during the year. Africa head count is expected to increase from 2500 to 5000 during next 12 months,” Kumar adds.

According to Kumar, the company is not seeing any significant growth in the off-shore business of India operations, however the on-shore business in India is growing by 50 percent on the basis of orders already received.

He further adds that growth is expected on the basis of some more contracts expected to be received during the year.

About company's business, Kumar points, “Health vertical will be our key focus for expansion during the current year in India whereas we would like to increase our share within the non-voice BPO segment.”

While Spanco BPO is on a hiring spree, it is also expanding facilities across India. The company has facilities located at Dehradun and Coimbatore. “Dehradun facility is being expanded by 100 percent by adding 600 new seats and Coimbatore facility is being expanded by 200 percent by adding 400 new seats,” Kumar informs.

Moreover, the company is setting up a new facility in Mysore as well as evaluating a new facility either in Nasik or Nagpur. “A new facility of about 150 seats is being created in Mysore. We are also evaluating a facility either in Nasik or Nagpur,” Kumar says.

It has six facilities across India that include Mumbai, Gurgaon, Mohali, Kolkata, Coimbatore and Dehradun.

“In Africa, we expect to create a facility for at least 2000 seats during the next 12 months in our 8 countries of operation,” Kumar adds. Spanco BPO provides both voice and data services to customers in telecom, banking, public services, healthcare, media and gaming space.

It has a substantial presence in India and sub-Saharan Africa which includes 8 countries in that region and also has one center in UK. Spanco BPO is a part of BSE listed Spanco Limited and has more than 12,000 people globally.