Small Business Applications for the Communications by Accenture

BANGALORE, INDIA:

The Accenture Small Business Applications offering is a comprehensive set of strategies, leading-practice processes, tools, methods and managed services that can help companies achieve high performance by capitalizing more rapidly on the growth of the SMB customer segment.

Accenture has the ability to go beyond simply analyzing the SMB market to actually help providers determine how to strategize and operationalize their business to profit faster from the SMB opportunity.

To help providers develop their capability to serve the SMB marketplace, we leverage our successfully demonstrated assets, methodologies, deeply experienced resources and our Global Delivery Network, focusing on two main areas: unified communications and collaboration (UCC) applications; and software-as-a-service (SaaS) capabilities.

Unified Communications and Collaboration Applications

Our small business applications offering leverages our award-winning Service Delivery Platform (SDP) solution, which helps service providers reduce the costs and risks of new-product development while supporting a more effective collaborative development environment.

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Starting with our SDP assets and leading practices, we integrated UCC service platforms from leading vendors to offer a distinctive solution featuring:

Hosted managed service delivery model

Complete set of communication applications (IP Centrex, VPN, messaging)

Comprehensive collaboration applications (file and desktop sharing, mobility, security)

Software-as-a Service Model

Many companies have already started utilizing an SaaS model for consuming cloud computing, customer relationship management, e-mail and other technology applications. Accenture has tapped into its global technical expertise to create an SaaS platform that can be rapidly customized for providers to launch new products and services for small and medium businesses.

Based on Accenture's experience driving high performance for a variety of clients in all geographies, companies may realize a host of important benefits from our offering, including:

Faster, less expensive launch of new products and services

High Performance Delivered

Our SaaS platform has been utilized by clients to rapidly, inexpensively and efficiently bring managed services to market. For instance, we provided a SaaS solution to one of our large US-based clients that delivers a hosted and managed exchange for their commercial customers. The service has been operational for more than two years. We have also developed SMB strategies and an SMB portal for several communications operators.

Source : www.accenture.com